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OFF COURSE YES !!
it sounds as if your magnets from your Motor ave been loosened up, some systems are better used in other direction of rotation (as the shaft will be pushed into the housing not beeing puuled out)
Send the motor in, the magnets def. are loosened up, so the shaft might move into it´s bearings, anyway, do NOT tell them that you have had the systm in an e maxx, this car is way too heavy for a Novak SS (even 2 of them (wich means new problems, the shafts are not totally exactly the same rpm running, then one motor spins faster than the other, they´re loosing up their magnets by themselve, in this case:
only one motor (a hacker B 50 or c50 is recommended ) or 2 but with one esc (wich is complicated, as the magnet fields have to be lined up, to totally spin equal !!)
DO NOT USE THE SS FROM NOVAK FOR THESE APPLICATIONS !!
(use it in any 10th car, they´re designed for that and will be best here, they do not have that much power to be used under worst conditions !!
Have BOTH (the other one might become loosening up in the next few runs!!) send in, but use different days !!
just to be shure everything is OK have them send in !!
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